Shipping policy
Thank you for shopping with Lonex! We strive to provide the best shipping experience possible. Please read our Shipping Policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
- All orders are processed within 1–5 business days.
- Orders are not processed or shipped on weekends or holidays.
- During high order volume periods, processing may be delayed. If this happens, we will notify you by email.
Shipping Time
- After processing, orders are expected to arrive within 7–14 business days.
- Delivery times may vary depending on your location, the shipping method selected, and other factors beyond our control.
- Delays may occur due to customs, postal service issues, weather, or other unforeseen circumstances.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow the status of your shipment.
International Shipping
- We currently ship worldwide.
- International shipping times may vary depending on the destination country and any customs procedures that may apply.
Contact Us
If you have any questions or concerns about your order, please contact our customer support team at contact@lonex.co. We’re here to help!